- All on-sale offers have a time limit. Once the sales period is over, prices may change accordingly.
- Product reservations are not accepted without a prior reservation fee payment. In the case the customer wants to make a product reservation, the customer will have to pay a reservation fee equal to the 50% of the monetary price of the product or products to be reserved. Before the completion of the whole transaction, the customer will pay the other 50% to complete the transaction.
- All product reservations have a lifespan of 1 week (7 days). On completion of the lifespan, we reserve the right to sell the goods that were once on reservation state. The reservation fee will not be reimbursed due to the labor occupied and the product sales halt caused.
- Refunds are possible up to 6 hours after the purchase. With a refund, money is not reimbursed; however, the customer receives credits equivalent to the 100% of the value purchsed. The credits are non-transferable and can only be used in acquisition of our product or products without exceeding the 100% of the available credits. If the total amount of credits is not used up, the difference will not be reimbursed in any way.
- Refunds will not be processed without the proof of purchase.
- Items can only be returned if they are in perfect conditions. It is guaranteed that all our items are in perfect state - approved by the purchasing client during delivery. If items to be returned differ from that state, either having missing pieces, mishandling, abnormal deterioration, and/or any other abnormal conditions different from the guaranteed conditions, refunding will not be processed.
- For refunds, items will have to be picked up by the client in the BDT Shelves' warehouses, not in the showroom.
- In the case of price changes, the customer will pay only the price that was set on the date of purchase or product reservation. If prices are to change during the processing of the customer's order, the new prices will have no effect on the customer's order.
- All customers, without exceptions, will have to pay the 7% pertaining to the Impuesto de Transferencia de Bienes, Muebles y la Prestación de Servicios (I.T.B.M.S) or, the 7% interest rate.
Delivery and Transportation Policies
- All customers purchasing products with a value equal to or greater than USD $1, 000 can state whether they want the products to be delivered by us. There are, however, exceptions (described below). Deliveries are free if the orders are arranged to be delivered to the Panama province. The areas not elligible to free transportation are the following: Arraiján, Antón, Aguadulce, La Chorrera, Chame, Chepo, Chilibre, Colón, Chitré, and Penonomé. Orders to be delivered to these areas have an additional fee:
- Arraiján =US$20.00
- La Chorrera =US$30.00
- Chepo =US$30.00
- Chilibre =US$30.00
- Colón =US$40.00
- Chame =US$50.00
- Antón =US$60.00
- Aguadulce =US$60.00
- Penonomé =US$60.00
- Chitré =US$70.00
- * We do not deliver to areas further than Chitré nor eastern areas outside of Panama province.
- The delivery hours are 9:00 AM - 5:00 PM from Monday to Saturday. Orders will be delivered within a time frame of 5 business days (this excludes Sundays, days off, holidays).
* Policies subject to change without prior notice.
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